Error Signature EventType : BEX P1

Discussion:

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IE8 Message Closing Programs

2009-05-02 20:19:01 UTC

When clicking the red x on an IE8 window I get the following message:

To help protect your computer, Windows has closed this program
Name: Internet Explorer
Publisher: Microsoft Corporations

The Error report contains the following:

Error Signature

EventType : BEX P1 : iexplore.exe P2 : 8.0.6001.18702 P3 : 49b3ad2e
P4 : unknown P5 : 0.0.0.0 P6 : 00000000 P7 : 03b72cd8
P8 : c0000005 P9 : 00000008

The Technical Information is:

C:\DOCUME~1\JOSEPH~1\LOCALS~1\Temp\WER286c.dir00\iexplore.exe.mdmp
C:\DOCUME~1\JOSEPH~1\LOCALS~1\Temp\WER286c.dir00\appcompat.txt

How do I correct this? Thanks ...

PA Bear [MS MVP]

2009-05-02 20:51:44 UTC

Permalink

Please state your full Windows version (e.g., WinXP SP3; Vista SP2) when
posting to this newsgroup.

Did you encounter this behavior in your previously installed IE version? Do
you encounter it after uninstalling IE8?

Post by IE8 Message Closing Programs
To help protect your computer, Windows has closed this program
Name: Internet Explorer
Publisher: Microsoft Corporations
Error Signature
EventType : BEX P1 : iexplore.exe P2 : 8.0.6001.18702 P3 : 49b3ad2e
P4 : unknown P5 : 0.0.0.0 P6 : 00000000 P7 : 03b72cd8
P8 : c0000005 P9 : 00000008
C:\DOCUME~1\JOSEPH~1\LOCALS~1\Temp\WER286c.dir00\iexplore.exe.mdmp
C:\DOCUME~1\JOSEPH~1\LOCALS~1\Temp\WER286c.dir00\appcompat.txt
How do I correct this? Thanks ...

IE8 Message Closing Programs

2009-05-02 22:13:01 UTC

Permalink

WinXP SP3 Media Version. Did not have problem with previously installed IE
version. Did not have the problem when I initially installed IE8. Just
started having this problem the last couple of days. Noticed that someone
with IE7 had a similar problem and the possible cause was add-ons. Do not
have the problem when opening IE8 with no add-ons. Recently downloaded and
ran spybot search and destroy. So I went in and disabled the spybot add-on
and that didn't fix the problem. Have a lot of add-ons and if an add-on is
causing the problem and suggestion of which add ons to disable first?

thanks PA Bear ....

Post by PA Bear [MS MVP]
Please state your full Windows version (e.g., WinXP SP3; Vista SP2) when
posting to this newsgroup.
Did you encounter this behavior in your previously installed IE version? Do
you encounter it after uninstalling IE8?

PA Bear [MS MVP]

2009-05-02 22:37:37 UTC

Permalink

1. Open Spybot and de-Immunize.

See this related discussion:
http://groups.google.com/group/microsoft.public.internetexplorer.general/browse_frm/thread/3ef37656ce18f036/579478566ac1ee9b

Also see:

Internet Explorer 8 takes longer than expected to start:
http://support.microsoft.com/kb/969938

2. Does the behavior persist if you start IE in No Add-ons mode? To start
IE in No Add-ons mode:

=> Right-click on the blue IE desktop icon and select Start without
Add-ons; or

=> Start | (All) Programs | Accessories | System Tools | Internet
Explorer (No add-ons).

Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

3. Does the behavior persist if you Reset IE Advanced settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!

4. Does the behavior persist if you boot into Safe Mode with Networking?
[Careful! Only remain in Safe Mode just long enough to test!]

5a. What anti-virus application or security suite is installed, is your
subscription current, and is it supported in IE8? What anti-spyware
applications (other than Defender)? What third-party firewall (if any)?
Were any of these applications running in the background when you installed
IE8?

5b. Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

6. What third-party toolbars are installed (e.g., Google)?
--
~PA Bear

Post by IE8 Message Closing Programs
WinXP SP3 Media Version. Did not have problem with previously installed IE
version. Did not have the problem when I initially installed IE8. Just
started having this problem the last couple of days. Noticed that someone
with IE7 had a similar problem and the possible cause was add-ons. Do not
have the problem when opening IE8 with no add-ons. Recently downloaded and
ran spybot search and destroy. So I went in and disabled the spybot add-on
and that didn't fix the problem. Have a lot of add-ons and if an add-on is
causing the problem and suggestion of which add ons to disable first?
thanks PA Bear ....

IE8 Message Closing Programs

2009-05-05 18:53:03 UTC

Permalink

Thank You PA Bear the problem is resolved. First I de-Immunized Spybot and
then completed the add0ons process. Turns out that there are two add-ons
that caused the problem:

Name DriveLetterAccess
Publisher (Not verified) Sonic Solutions
Status Disabled
File date Tuesday, May 31, 2005, 5:33 AM
Version 1.0.0.1
Load time (0.06 s)

Name {4D25F921-B9FE-4682-BF72-8AB8210D6D75}
Publisher (Not verified) MyWay.com
Status Disabled
File date Tuesday, June 14, 2005, 1:56 PM
Version 1.0.1.14
Load time (0.00 s)

Also now that spybot is de-immunized IE8 cranks up much faster. Thanks
again for your help ... Joe

Post by PA Bear [MS MVP]
1. Open Spybot and de-Immunize.
http://groups.google.com/group/microsoft.public.internetexplorer.general/browse_frm/thread/3ef37656ce18f036/579478566ac1ee9b
http://support.microsoft.com/kb/969938
2. Does the behavior persist if you start IE in No Add-ons mode? To start
=> Right-click on the blue IE desktop icon and select Start without
Add-ons; or
=> Start | (All) Programs | Accessories | System Tools | Internet
Explorer (No add-ons).
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
3. Does the behavior persist if you Reset IE Advanced settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!
4. Does the behavior persist if you boot into Safe Mode with Networking?
[Careful! Only remain in Safe Mode just long enough to test!]
5a. What anti-virus application or security suite is installed, is your
subscription current, and is it supported in IE8? What anti-spyware
applications (other than Defender)? What third-party firewall (if any)?
Were any of these applications running in the background when you installed
IE8?
5b. Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?
6. What third-party toolbars are installed (e.g., Google)?
--
~PA Bear

PA Bear [MS MVP]

2009-05-05 19:13:44 UTC

Permalink

YW & thanks for your feedback, Joe.

Post by IE8 Message Closing Programs
Thank You PA Bear the problem is resolved. First I de-Immunized Spybot and
then completed the add0ons process. Turns out that there are two add-ons
Name DriveLetterAccess
Publisher (Not verified) Sonic Solutions
Status Disabled
File date Tuesday, May 31, 2005, 5:33 AM
Version 1.0.0.1
Load time (0.06 s)
Name {4D25F921-B9FE-4682-BF72-8AB8210D6D75}
Publisher (Not verified) MyWay.com
Status Disabled
File date Tuesday, June 14, 2005, 1:56 PM
Version 1.0.1.14
Load time (0.00 s)
Also now that spybot is de-immunized IE8 cranks up much faster. Thanks
again for your help ... Joe