IE 8 has stopped working

Discussion:

(too old to reply)

The Fox0408

2010-01-31 21:55:16 UTC

The actual message is:
Internet Explorer has stopped working
Windows can check online... etc.

In fact, I cannot see any evidence of IE having stopped working, but this
message pops up frequently. OS: Vista SP2

The details of the stopped working message are:

Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 8.0.6001.18882
Application Timestamp: 4b3ed243
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000005
Exception Offset: 00066739
OS Version: 6.0.6002.2.2.0.256.6
Locale ID: 4105

Although it is not fatal, the periodic appearance of this message is highly
annoying.
Any suggestions are welcome (yes, I know, switch away from Vista!)

rob^_^

2010-01-31 22:19:39 UTC

Permalink

Hi,

That's Automatic Crash Recovery. See Start>Control Panel>Problem Reports and
Solutions.

Do you have the latest version of the Google Toolbar installed? (6+)
Download and install v6+ from toolbar.google.com
(ntdll.dll errors are associated with an incorrect GTB version)

Also try running IE in noAddons mode to test for other incompatible Addons.

Regards.

Post by The Fox0408
Internet Explorer has stopped working
Windows can check online... etc.
In fact, I cannot see any evidence of IE having stopped working, but this
message pops up frequently. OS: Vista SP2
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 8.0.6001.18882
Application Timestamp: 4b3ed243
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000005
Exception Offset: 00066739
OS Version: 6.0.6002.2.2.0.256.6
Locale ID: 4105
Although it is not fatal, the periodic appearance of this message is highly
annoying.
Any suggestions are welcome (yes, I know, switch away from Vista!)

The Fox0408

2010-01-31 22:51:01 UTC

Permalink

Thanks Rob,
According to the list of installed software, I had the Google Toolbar
installed. When I clicked on it in the list (Control Panel -->Programs and
Features) it did not give me the option of changing. It disappeared from the
list. I think I will leave it off and see what happens to IE.

Again, many thanks for speedy response.

Post by rob^_^
Hi,
That's Automatic Crash Recovery. See Start>Control Panel>Problem Reports and
Solutions.
Do you have the latest version of the Google Toolbar installed? (6+)
Download and install v6+ from toolbar.google.com
(ntdll.dll errors are associated with an incorrect GTB version)
Also try running IE in noAddons mode to test for other incompatible Addons.
Regards.

rob^_^

2010-01-31 23:22:10 UTC

Permalink

Hi Fox,

That may be a symptom of an old version of the GTB... seen about a year ago
when IE8 was first released to the web.

Viz. When you start IE8 normally all of your IE Addons are disabled, even
though the Addons Manager shows them to be enabled.

To fix this version of the GTB you must

Uninstall the GTB.

Reboot your machine. (!important)

Then goto toolbar.google.com and install the latest version if you want to.

The Win7 Troubleshooters are pretty good, they should detect which Addons
you need to uninstall or upgrade.

<wink>

Regards.

Post by The Fox0408
Thanks Rob,
According to the list of installed software, I had the Google Toolbar
installed. When I clicked on it in the list (Control Panel -->Programs and
Features) it did not give me the option of changing. It disappeared from the
list. I think I will leave it off and see what happens to IE.
Again, many thanks for speedy response.

The Fox0408

2010-02-01 16:23:01 UTC

Permalink

Rob, again, many thanks.
GTB is uninstalled (I assume so, since it does not show up on the list of
programs and features). I have restarted the machine. I will not install
GTB (do not see much use for it). I shall see if the IE "abort" re-occurs,
it seems to have been happening randomly.

On three other PCs we are using XP, this is the only Vista Business. I
shall look at slowly moving to 7.

Cheers

Post by rob^_^
Hi Fox,
That may be a symptom of an old version of the GTB... seen about a year ago
when IE8 was first released to the web.
Viz. When you start IE8 normally all of your IE Addons are disabled, even
though the Addons Manager shows them to be enabled.
To fix this version of the GTB you must
Uninstall the GTB.
Reboot your machine. (!important)
Then goto toolbar.google.com and install the latest version if you want to.
The Win7 Troubleshooters are pretty good, they should detect which Addons
you need to uninstall or upgrade.
<wink>
Regards.

The Fox0408

2010-02-02 16:22:04 UTC

Permalink

Rob,
If you are still following this thread:
The IE has stopped working message still comes up periodically, but not as
often as before. I do not have GTB installed. I have now disabled McAfee's
scriptproxy add-on. Other add-ons enabled are McAfee's site advisor, Skype,
Flash, Adobe pdf. Nothing particularly odd or unique.

I apprecaite any other suggestions that you may have
Regards

Post by The Fox0408
Rob, again, many thanks.
GTB is uninstalled (I assume so, since it does not show up on the list of
programs and features). I have restarted the machine. I will not install
GTB (do not see much use for it). I shall see if the IE "abort" re-occurs,
it seems to have been happening randomly.
On three other PCs we are using XP, this is the only Vista Business. I
shall look at slowly moving to 7.
Cheers

rob^_^

2010-02-02 19:46:32 UTC

Permalink

Hi,

Skype may also need to be upgraded.

Regards.

Post by The Fox0408
Rob,
The IE has stopped working message still comes up periodically, but not as
often as before. I do not have GTB installed. I have now disabled McAfee's
scriptproxy add-on. Other add-ons enabled are McAfee's site advisor, Skype,
Flash, Adobe pdf. Nothing particularly odd or unique.
I apprecaite any other suggestions that you may have
Regards

Post by The Fox0408
Thanks Rob,
According to the list of installed software, I had the Google Toolbar
installed. When I clicked on it in the list (Control
Panel -->Programs
and
Features) it did not give me the option of changing. It disappeared
from
the
list. I think I will leave it off and see what happens to IE.
Again, many thanks for speedy response.

Post by rob^_^
Hi,
That's Automatic Crash Recovery. See Start>Control Panel>Problem
Reports
and
Solutions.
Do you have the latest version of the Google Toolbar installed? (6+)
Download and install v6+ from toolbar.google.com
(ntdll.dll errors are associated with an incorrect GTB version)
Also try running IE in noAddons mode to test for other incompatible Addons.
Regards.

Post by The Fox0408
Internet Explorer has stopped working
Windows can check online... etc.
In fact, I cannot see any evidence of IE having stopped working,
but
this
message pops up frequently. OS: Vista SP2
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 8.0.6001.18882
Application Timestamp: 4b3ed243
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000005
Exception Offset: 00066739
OS Version: 6.0.6002.2.2.0.256.6
Locale ID: 4105
Although it is not fatal, the periodic appearance of this message
is
highly
annoying.
Any suggestions are welcome (yes, I know, switch away from Vista!)

shang bin

2011-07-08 07:08:28 UTC

Permalink

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Post by rob^_^
Hi,
Skype may also need to be upgraded.
Regards.